The Federal Consulting Service of the Russian Pension Fund has given citizens over 300,000 consultations on the phone since the beginning of 2017 on general aspects of pensions and social security, the use of maternity capital, state co-funding of pension savings, and a number of other issues. In the same period, operators of the center have processed over 120,000 requests made via the online consulting service on the PFR website.
Most consultations provided by the specialists related to the assignment and use of maternity capital, the SNILS issue procedure, indexation of insurance pensions, transfer of pension savings between funds and management companies, and notification of acquired pension rights.
The PFR Consulting Service receives requests from citizens and gives necessary information about PFR public services 24/7; citizens are rapidly informed of ways to receive a particular service, required documents, the nearest service center, methods by which services are provided, etc.