Since the start of the year, the Social Fund call center operators provided over 500,000 consultations on new family payout to help families figure out how to claim it. The majority of those consultations, over 300,000, fell on June when the new benefit first came in effect.
People are most often interested in the document package required, finding proof for some circumstances such as a child's education, official work duration required to obtain the financial benefit. Parents also inquire about their application's review status and the amount that would be due to them once it is approved.
The Social Fund call center's virtual assistant is able to answer most of those questions. Operators give more detailed advice on each specific case.
When applying for an annual family payout, parents can also get feedback on every review stage through the Public Services Portal. After the decision is made, the Social Fund informs them on the results within one business day. If the payout is approved, its amount and payment time is communicated to the applicant.
On June 1, the Social Fund started accepting applications for a new benefit, the annual family payout. Working parents of two or more children are eligible. You can ask for more details at any time if you call the Social Fund contact center: 8-800-10-000-01 (free of charge). The Fund's MAX chat bot can also be consulted.