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Press center

Virtual assistant processes one in every five Social Fund requests

The virtual assistant of the Social Fund's Unified Call Center processes over 20% of all incoming requests on its own. It helps people get information on the most popular topics, like maternity capital use, pension contributions or payment delivery mode change, with no operator's involvement.

About 1 million of Russian retirees receive dependent's supplement from the Social Fund

This year, the supplement amounts to nearly RUB 3,000 for each family member who is unable to work and dependent on the retiree. That includes minor children, spouses who are unable to work, parents, as well as grand- or great-grandchildren if they are left without parents. Supplement on full-time students can be received until they reach the age of 23.

Social Fund's client offices accepted 1.3 million pre-appointed applications from citizens

The service allows for planning an office visit, come at the appointed time and get the service you wanted quickly, instead of waiting in a queue. Prior appointments makes services go quicker by letting office staff look up visitors' issues beforehand, which, in turn, makes them able to service a greater number of people. The Social Fund's prior appointment service has been used 1.3 million time since the year started.

Some retirees to receive their benefits ahead of time in November

With November holidays approaching, some Russian retirees will receive their pensions next month ahead of time. The pre-holiday payment will come early to those who opted to receive their pensions via banks; post offices will follow their normal payment schedule.

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